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“The most effective communicators aren’t the people who talk the most. They are the people who are best at understanding what kind of conversation is happening.”— Charles Duhigg, from Supercommunicators One evening, Charles Duhigg came home from work frustrated. Duhigg, a Pulitzer Prize–winning journalist who has written for The New York Times  and authored several books about human behavior, had spent the day struggling with a difficult boss. When he walked through the door

“Even broken bones, it is said, have been known to unite at the sound of his voice.”—George Bernard Shaw, The Doctor’s Dilemma Sometimes the most powerful thing we can do—if we are in leadership, teaching, parenting, mentoring, coaching, or caregiving—is not what we think. Not a new program. Not a better plan. Not another strategy. Sometimes the most powerful thing we can do is change a word or two. My friend Dr. Gene Sharratt, on his way to attend Cashmere’s Vale Elementary

“Everything We Do Is an Attempt to Meet a Need.” Marshall Rosenberg I’m going to share a story.  Like the previous blog, this isn’t the...

John and I were discussing the upcoming debates tonight.  John was saying how he was hoping to hear someone take the “high ground.”  I...

Between stimulus and response there's a space. In that space is our power to choose our response. In our response lies our growth and...

Every waking moment we talk to ourselves about the things we experience.  Our self-talk, the thoughts we communicate to ourselves, in...

Let us temper our criticism with kindness. None of us comes fully equipped. Carl Sagan Two of our granddaughters recently spent the...

Communication leads to community, that is, to understanding, intimacy and mutual valuing. Rollo May, noted American psychologist I use...

A gentle word, a kind look, a good-natured smile can work wonders and accomplish miracles. William Hazlitt Covid-19 was wearing on us. My...