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“Even broken bones, it is said, have been known to unite at the sound of his voice.”—George Bernard Shaw, The Doctor’s Dilemma Sometimes the most powerful thing we can do—if we are in leadership, teaching, parenting, mentoring, coaching, or caregiving—is not what we think. Not a new program. Not a better plan. Not another strategy. Sometimes the most powerful thing we can do is change a word or two. My friend Dr. Gene Sharratt, on his way to attend Cashmere’s Vale Elementary

Every waking moment we talk to ourselves about the things we experience.  Our self-talk, the thoughts we communicate to ourselves, in...