“The most effective communicators aren’t the people who talk the most. They are the people who are best at understanding what kind of conversation is happening.”— Charles Duhigg, from Supercommunicators One evening, Charles Duhigg came home from work frustrated. Duhigg, a Pulitzer Prize–winning journalist who has written for The New York Times and authored several books about human behavior, had spent the day struggling with a difficult boss. When he walked through the door
